Privacy Policy

At Roots Hair Care, we are committed to protecting your privacy and ensuring that your personal information is handled safely and securely. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our salon.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: When you visit the salon, book an appointment in person, or speak with our staff, we may collect your name, contact number, email address, and any specific preferences or requests related to your services (e.g., hair type, allergies, or desired treatment).

  • Payment Information: When you make a payment for services rendered, we may collect your payment details, such as debit/credit card information. We do not store any card details; they are processed securely through a payment provider.

  • Service History: We may record information related to the services you've received in the salon, including the treatments performed, dates of visits, and notes on your preferences to provide better services in the future.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To offer you the best experience during your visit, we use your personal details and service preferences to tailor our offerings to your needs.

  • To Communicate with You: We may contact you by phone or email regarding appointment reminders, special promotions, or to notify you about changes to your appointments (such as cancellations or rescheduling).

  • To Improve Our Services: We may use your feedback and service history to improve our services and make your future visits more personalised.

3. How We Store and Protect Your Information

Your personal information is stored securely, either in paper-based records or within a secure internal system (if applicable). We implement reasonable physical, technical, and administrative security measures to protect your information from unauthorised access, loss, or alteration.

  • Paper Records: Any personal information recorded on paper is stored securely in a locked area.

  • Electronic Records: If we store your details electronically, we use secure systems with restricted access to authorised personnel only.

4. Sharing Your Information

We do not share your personal information with third parties, except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers (e.g., payment processors) who help us deliver our services. These providers are obligated to keep your information confidential and secure.

  • Legal Requirements: We may disclose your personal information if required by law or in response to a legal request (e.g., a subpoena or court order).

    5. Website

    This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

    Information about your browser, network and device

    Web pages you visited prior to coming to this website

    Web pages you view while on this website

    Your IP address

    Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

    6. Analytics

    This website collects personal data to power our site analytics, including:

    Information about your browser, network, and device

    Web pages you visited prior to coming to this website

    Your IP address

    This information may also include details about your use of this website, including:

    Clicks

    Internal links

    Pages visited

    Scrolling

    Searches

    Timestamps

    We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

7. Your Rights

As a customer, you have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: If you believe any information we have is incorrect or incomplete, you can request that we update or correct it.

  • Deletion: You may request the deletion of your personal information. However, we may need to retain certain data for legal or operational reasons (such as for accounting or legal compliance).

  • Opt-Out: You have the right to opt-out of receiving marketing communications. If you no longer wish to receive promotional emails or calls from us, you can let us know, and we will stop contacting you for marketing purposes.

8. Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests related to your personal information, or if you would like to exercise any of your rights, please contact us at:

Roots Hair Care
2c-2d Chandos Road, Redland, Bristol, BS6 6PE
rootshaircareltd@gmail.com